Support Staff

Operations & Rentals Assistant

Reports To: Operations & Rentals Manager

Date: May 19 through August 8, 2025 with occasional evening and weekend hours

Operations & Rentals Assistant Summary:

The Operations & Rentals Assistant will play a key role in supporting Trollwood Performing Arts School’s operations, providing assistance with organizing and executing special events. Working under the guidance of the Operations & Rentals Manager, this position will require excellent organizational skills, attention to detail, and a friendly demeanor to work effectively with team members, sponsors, and patrons. The ideal candidate will possess a strong ability to multitask, prioritize, and collaborate in a fast-paced environment while providing excellent service.

Essential Duties & Responsibilities:

Rental & Event Support:

• Work with the Operations & Rentals Manager to plan, organize, and execute a variety of special events, including staff orientations, volunteer gatherings, patron picnics, and Mainstage Musical activities.
• Assist with setting up effective communication systems for events and collaborate with volunteers, clients, sponsors, and other departments to fulfill event needs.
• Help manage event-related supplies and storage, ensuring everything is prepared for events and properly struck after completion.

Sponsorship & Marketing Coordination:

• Assist with communications and logistical tasks to fulfill commitments to sponsors, service clubs, and other partners, including scheduling sponsor nights, distributing tickets, obtaining ad copy, and preparing pre-show announcements.
• Support the creation and execution of marketing campaigns, including social media posts, email newsletters, and event promotion materials.
• Assist in developing and updating promotional content for digital platforms (website, social media, etc.) to enhance event visibility and sponsor recognition.
• Assist in coordinating marketing materials for sponsors, such as branded signage, digital ads, and event-related assets.

Concessions & Merchandise Support:

• Assist in the setup, maintenance, and operation of the concessions stands for Trollwood events, including the Mainstage Musical and Sun Celebration.
• Ensure the highest level of customer service, cleanliness, and organization at all times.
• Maintain concessions equipment and coordinate servicing as needed (e.g., popcorn machines).
• Manage inventory, ensuring the correct items are available, and assist in restocking throughout events.
• Oversee the evening operations of the stand, ensuring that volunteers have what they need and all operations run smoothly.
• Cash Handling & Reporting:
  • Assist with managing startup cash, counting money, and preparing deposits each night.
  • Help organize the return of unused inventory and rented/borrowed equipment.

Other Responsibilities:

• Attend staff meetings, orientations, and training as scheduled.
• Complete daily administrative tasks such as checking mail and email, filing both digitally and physically, and ensuring the timely completion of all assigned duties.
• Review and generate final reports for assigned duties and meet with your supervisor for feedback before your departure.
• Follow all policies and procedures outlined in the Trollwood and Fargo Public Schools manuals.
• Other duties as assigned.

Qualification Requirements:

• Highly motivated towards the mission and goals of the organization, matched with a strong work ethic.
• Previous experience in a customer service or cashier role is preferred.
• Excellent interpersonal and communication skills, with the ability to work effectively with a variety of people, including staff, volunteers, patrons, and sponsors.
• Strong organizational skills with a keen attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills, including word processing and data entry.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends as required.
• Ability to manage supplies, coordinate logistics, and oversee event details.
• Physical ability to lift and carry event materials or supplies as required.

How to Apply:

To apply, please send a cover letter, resume, and three references including phone and email contact information to trollwood@fargo.k12.nd.us with OPERATIONS ASSISTANT in the subject line.

Box Office Agent/Office Assistant

Reports To: Box Office Lead

Date: May 19 through August 8, 2025 with occasional evening and weekend hours

Box Office Agent/Office Assistant Summary:

The Box Office Agent/Office Assistant will provide essential clerical and customer service support for the Trollwood Performing Arts School. Under the direction of the Operations & Rentals Manager, this position will be responsible for handling ticket sales both in-person and over the phone for various Trollwood productions. In addition, this role will assist with general office tasks and help in setting up/executing special events hosted by Trollwood. Previous cashier experience is preferred but not required.

Essential Duties & Responsibilities:

• Ticket Sales:
  • Sell tickets for Trollwood productions, both in person and over the phone.
  • Assist customers with ticket inquiries and resolve any issues related to ticketing.
  • Ensure accurate record-keeping and payment processing.
• General Office Support:
  • Provide clerical assistance across various departments, including word processing, data entry, and filing.
  • Handle photocopying and mailings, ensuring accuracy and timely delivery.
  • Assist with public relations efforts as needed, including preparing promotional materials.
• Special Events:
  • Assist with the setup and execution of Trollwood special events, including but not limited to performances, festivals, and fundraising events.
  • Ensure all event-related materials are ready and organized.
  • Provide customer service and support during special events.
• Customer Service:
  • Provide excellent customer service and communication with patrons, responding to inquiries with a friendly and professional demeanor.
  • Ensure smooth ticketing operations, assisting patrons efficiently and effectively.
• Additional Duties:
  • Assist with other administrative tasks as needed to support the Operations & Rentals Manager and various departments within Trollwood.
  • Other duties as assigned.

Qualification Requirements:

• Highly motivated towards the mission and goals of the organization, matched with a strong work ethic.
• Ability to develop effective working relationships with students, staff, and volunteers.
• Previous experience in a customer service or cashier role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with a keen attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills, including word processing and data entry.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends as required.

How to Apply:

To apply, please send a cover letter, resume, and three references including phone and email contact information to trollwood@fargo.k12.nd.us with BOX OFFICE AGENT in the subject line

Box Office Agent/Office Assistant – PART TIME

Reports To: Box Office Lead

Date: July 7 through August 8 with occasional evening and weekend hours

Box Office Agent/Office Assistant Summary:

The Box Office Agent/Office Assistant will provide essential clerical and customer service support for the Trollwood Performing Arts School. Under the direction of the Operations & Rentals Manager, this position will be responsible for handling ticket sales both in-person and over the phone for various Trollwood productions. In addition, this role will assist with general office tasks and help in setting up/executing special events hosted by Trollwood. Previous cashier experience is preferred but not required.

Essential Duties & Responsibilities:

• Ticket Sales:
  • Sell tickets for Trollwood productions, both in person and over the phone.
  • Assist customers with ticket inquiries and resolve any issues related to ticketing.
  • Ensure accurate record-keeping and payment processing.
• General Office Support:
  • Provide clerical assistance across various departments, including word processing, data entry, and filing.
  • Handle photocopying and mailings, ensuring accuracy and timely delivery.
  • Assist with public relations efforts as needed, including preparing promotional materials.
• Special Events:
  • Assist with the setup and execution of Trollwood special events, including but not limited to performances, festivals, and fundraising events.
  • Ensure all event-related materials are ready and organized.
  • Provide customer service and support during special events.
• Customer Service:
  • Provide excellent customer service and communication with patrons, responding to inquiries with a friendly and professional demeanor.
  • Ensure smooth ticketing operations, assisting patrons efficiently and effectively.
• Additional Duties:
  • Assist with other administrative tasks as needed to support the Operations & Rentals Manager and various departments within Trollwood.
• Other duties as assigned.

Qualification Requirements:

• Highly motivated towards the mission and goals of the organization, matched with a strong work ethic.
• Ability to develop effective working relationships with students, staff, and volunteers.
• Previous experience in a customer service or cashier role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with a keen attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills, including word processing and data entry.
• Ability to work independently and as part of a team.
• Availability to work evenings and weekends as required.

How to Apply:

To apply, please send a cover letter, resume, and three references including phone and email contact information to trollwood@fargo.k12.nd.us with BOX OFFICE AGENT in the subject line.